• Huda colony, building No. 1094 , sec 46, Gurugram

Please trace the evolution of the Banking Ombudsman Scheme in India?
The Banking Ombudsman Scheme was introduced in 1995 under Section 35A of Banking Regulation Act, 1949 and covers scheduled commercial banks, RRBs and scheduled primary co-operative banks in the country.  The scheme was amended in 2002 and then in 2006. The present scheme, amended in 2006, is significant because instead of appointing retired eminent persons holding high offices in government/ banks, etc., it was decided to appoint in-service chief general managers/senior general managers of the Reserve Bank of India. The 2006 amendment also envisaged that the staff of the Banking Ombudsman office would be from the Reserve Bank only and not from commercial banks. 

Are there adequate numbers of skilled Banking Ombudsmen in the country today?
There are 15 Banking Ombudsmen in the country and the number, as of now, appears to be adequate.
  
Does every bank have a Banking Ombudsman? Who appoints a Banking Ombudsman?
As already mentioned, Banking Ombudsmen are appointed by the top management of the Reserve Bank. Individual banks do not have a Banking Ombudsman.

Who are the leading employers (of a Banking Ombudsman) - in India and globally? Are they appointed anywhere other than the banking sector?
In India, the Reserve Bank is the only employer of a Banking Ombudsman. In many countries, they are even independent of the Central Bank of that country and are also entrusted with disputes related to insurance. In India, other than a Banking Ombudsman, we have separate Ombudsmen for Insurance, Income Tax and even electricity disputes.

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