How to get into Travel & Ticketing

With the Incredible India campaigns working wonders for Indian tourism, travel in the country is at an all time high. This translates into more work for ticketing and reservation agents. The basic responsibility of a ticket agent is to sell tickets and provide the passenger with all the information that he requires for his trip. This would include the availability of tickets, flight/train/bus schedules, seating arrangements etc.The job might seem to be an easy one but is a very vital one in this industry. A ticket agent is usually the first point of contact for a potential customer/passenger. He becomes the face/voice of the organization for the customer. Therefore ticket agents need to be well groomed with polished communications skills and a pleasing persona.


How do I get there?

The eligibility criteria differ from institute to institute. While there are institutes which require the applicants to have cleared 10th standard examination to pursue an air ticketing course, there are also institutes which permit only graduates for their 1 year diploma course in Airline Ticketing and Travel Agency Management. Most of the courses are provided at the postgraduate degree and diploma levels. To be eligible, a student must have completed his graduation from a recognized institute or university.


Skills required to be a Ticketing agent

• Excellent communication skills and a clear voice
• Courteous mannerism
• Pleasant personality 
• Computer proficient
• Well groomed with a friendly disposition
• Patient and positive approach
• Enthusiastic and social